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... That is not how the story goes. You know it. We know it.
As consumers, we’re probably not even reflecting on the fact that we live in a world where everything is accessible. As marketers, however, we still have a few things left to learn. We know that our customers keep searching for information even after office hours, which is why we need to make sure we are there when they are ready. We need to be available. We need to be “Always on”.
What is "Always on" Marketing Really?
But what does "Always on" really mean in terms of marketing? Is it a 24/7 work culture? Or real-time marketing? Is it outstandingly dedicated customer service? Is it the end of campaigns? Or is it merely a mindset?
Recent years has brought a power movement, where the buyer is the one setting the agenda and brands need to prove their worth. You no longer choose when to engage and interact as a brand. You need to do it at all time. And you need to do it well as the bar for the quality on what you’re sharing keeps getting higher. The customer decides when and where to look for information, which requires you to be in the right place when they want and are ready for it. Or else you run the risk of losing the customer to a competitor.
So, getting back to answering the question about what Always on marketing really is. For us, always on is an ever ongoing, non-campaign marketing approach that aims to create prominent brand awareness and a more constant lead flow. But most importantly, it is about contributing value and relevance. By providing the right amount of content, at the right time and place, you will make it easy for the customer to find the exact information when they choose to look for it. And so, you will be always on.
The Death of Campaigns?
With this in mind, it is clear why you cannot afford to depend only on a campaign that will quickly generate buzz and, at its best, raise awareness and foster engagement for a few months. Neither can you depend on a campaign to be shown at the exact right moment in the buyer’s journey and, as the result and traffic will eventually fade, campaigns alone will not help you reach your long-term marketing goals.
So, does this mean the death of campaigns? Of course not. However, campaigns need to be carried out with an overall, well-planned always-on strategy to get the ultimate value out of all your marketing efforts. Why? Because you will get more out of your campaign with a strategical long-term approach on how the mix of content, media, target groups can be refined and reused to drive continued success. Also, this type of round-the-clock campaigns doesn’t have to be expensive. Smart use of data should help keep the costs down and make spending more efficient than ever.
To be Always on
Ultimately, Always on is about a company's ability to handle this new type of relationship with the customer and to do so by implementing well-structured ongoing-campaigns. But also, it is about the combination of good content used in the right place, at the right time and for the right person. And to be there – to be always on – on the customer’s terms.
On June 26 we hosted a webinar on the importance of keeping your marketing “Always on”. During the webinar, we talked about how this ever-ongoing marketing approach helps create a consistent lead flow by making sure your message is shown where your clients are. Click the button to check out the recorded webinar.